Frequently Asked Questions

Sanad Care is a professional home nursing service based in Marrakech, Morocco. We send state-registered nurses directly to your home, hotel, or riad to deliver medical care including injections, IV therapy, wound care, post-surgical follow-up, elderly care, chronic disease management, and more. We serve residents, expats, families, and tourists.

Anyone who needs medical nursing care at home. This includes patients recovering from surgery, elderly individuals needing daily support, people with chronic illnesses (diabetes, hypertension, etc.), tourists who fall ill in Marrakech, families seeking professional caregiving for a loved one, and doctors who need reliable nursing follow-up for their patients.

For certain medical acts such as injections, IV infusions, or medication administration, a doctor's prescription (ordonnance) is required by Moroccan law. For general care such as hygiene assistance, companionship, mobility support, or vital sign monitoring, no prescription is needed. If you don't have a prescription, we can help coordinate with a doctor.

We cover all of Marrakech including Gueliz, Hivernage, Medina, Palmeraie, Targa, Agdal, Amelkis, Route de l'Ourika, Route de Fès, Route d'Amizmiz, and surrounding areas. For locations outside greater Marrakech, please contact us to confirm availability and any additional travel fees.

Our nurses speak Arabic, French, and many also speak English. We ensure clear communication with every patient regardless of their language preference. For tourists, we always try to assign nurses with strong English or French skills.

Yes. We offer services around the clock, 7 days a week, including weekends and holidays. Night shifts and overnight nursing are available for patients who require continuous monitoring or post-operative care during nighttime hours.

With Sanad Care, you get vetted, state-registered nurses who follow clinical protocols, use proper medical equipment, and report through structured updates. We handle scheduling, backup coverage if a nurse is unavailable, quality oversight, and coordination with your doctor. You also get accountability — something a freelance arrangement cannot guarantee.

Our services include: intramuscular and subcutaneous injections, IV drip therapy and hydration, wound care and dressing changes, post-surgical monitoring and drain management, blood pressure and blood sugar monitoring, catheter care (urinary and others), medication administration and management, oxygen therapy support, bedsore prevention and treatment, personal hygiene assistance (bathing, grooming), mobility assistance and fall prevention, palliative and comfort care, nasogastric tube feeding, stoma care, and companionship for isolated or elderly patients.

Yes. Our nurses are trained and certified to administer IV infusions including hydration drips, antibiotic infusions, vitamin and electrolyte therapy, and other prescribed intravenous treatments. A valid prescription is required for all IV therapies.

Absolutely. Our nurses handle post-surgical wound cleaning, dressing changes, drain monitoring, suture and staple observation, and infection detection. We follow sterile technique protocols and report any concerns directly to your surgeon or treating physician.

Yes. We assist with blood glucose monitoring, insulin injection administration, diabetic foot care and inspection, dietary guidance reminders, and recognizing signs of hypo- or hyperglycemia. We can also coordinate with your endocrinologist for ongoing adjustments.

Our nurses provide basic mobility support, post-surgical mobilization exercises, and fall prevention strategies. For specialized physiotherapy, we can refer you to trusted physiotherapists in Marrakech and coordinate care between providers.

Our nurses can perform blood draws for lab analysis when prescribed by a doctor. We coordinate with local laboratories in Marrakech for sample pickup and result delivery. This is especially convenient for homebound patients or elderly individuals who cannot easily travel to a lab.

We offer pediatric home nursing for children who need post-hospital care, medication administration, or monitoring. Specific services are assessed on a case-by-case basis, and we always work under the direction of the child's pediatrician.

Our nurses are experienced with home medical equipment including oxygen concentrators, hospital beds, suction machines, nebulizers, and monitoring devices. We can advise on equipment rental in Marrakech and ensure proper setup and patient training.

You can book through our website contact form, by calling us directly, or by sending a WhatsApp message. Tell us what type of care you need, the patient's condition, your location, and your preferred schedule. We typically confirm and assign a nurse within a few hours.

For urgent requests, we can often dispatch a nurse within 1–3 hours depending on availability and your location in Marrakech. For planned care, we recommend booking at least 24 hours in advance to ensure the best nurse match for your needs.

Yes. We offer single-visit bookings for one-time needs like an injection, a wound dressing change, or a health check. There is no obligation to commit to a long-term plan.

Absolutely. Many of our clients — especially families with elderly parents or patients with chronic conditions — book recurring visits on a daily, several-times-a-week, or weekly basis. We create a consistent schedule and try to assign the same nurse for continuity of care.

Yes. If you've had a positive experience with a particular nurse, you can request them for future visits. We do our best to accommodate preferences, as continuity is important for trust and quality care.

We understand plans change. We ask for at least 6 hours' notice for cancellations or reschedules. Late cancellations or no-shows may incur a fee. Contact us as early as possible and we will do our best to accommodate changes.

Pricing depends on the type of service, duration, frequency, and time of day. A single injection visit is priced differently from an 8-hour elderly care shift or overnight post-surgical monitoring. Contact us with your specific needs and we will provide a clear, upfront quote with no hidden fees.

Night shifts (after 8 PM), weekend visits, and public holiday visits may carry a modest surcharge to reflect the unsociable hours. We always inform you of any surcharge before confirming the booking.

We accept cash, bank transfer, and mobile payment options. Payment is typically due at the time of service for single visits, or on an agreed schedule for ongoing care plans. We provide receipts for all transactions.

Some private insurance plans and mutual health funds in Morocco may partially cover home nursing services when prescribed by a doctor. We provide detailed invoices and care reports that you can submit to your insurer. We recommend checking with your insurance provider for your specific coverage terms.

Yes. For ongoing daily or weekly care — such as elderly companionship, chronic disease management, or extended post-surgical recovery — we offer care packages at reduced rates. Contact us to discuss a plan tailored to your needs and budget.

Yes. Every nurse on the Sanad Care team is a state-registered nurse (infirmier diplômé d'État) authorized to practice in Morocco. We verify diplomas, registration status, and professional references before any nurse joins our team.

Beyond their formal nursing education, our nurses receive additional training in home care protocols, infection control, patient communication, elder care best practices, emergency response, and palliative care. We conduct ongoing evaluations and skills updates.

Yes. We match nurses to patients based on experience. We have nurses with extensive backgrounds in post-operative care, oncology support, diabetes management, Alzheimer's and dementia care, cardiac monitoring, respiratory care, and pediatric nursing.

We prioritize continuity and try to assign the same nurse for ongoing care. However, due to scheduling, days off, or illness, a substitute may occasionally be needed. In that case, the replacement nurse will be fully briefed on the patient's care plan and history.

We maintain quality through careful nurse selection, structured care protocols, regular supervision, patient feedback collection, and detailed care reports after each visit. If you are ever unsatisfied, we address concerns immediately and can reassign nurses if needed.

We provide comprehensive elderly home care including daily hygiene assistance (bathing, dressing, grooming), medication reminders and administration, vital signs monitoring, mobility support and fall prevention, bedsore prevention, meal preparation reminders, companionship to reduce isolation, cognitive stimulation activities, and coordination with the patient's physician.

Yes. We have nurses experienced in caring for patients with Alzheimer's disease and other forms of dementia. They are trained in managing wandering risks, communication techniques for confused patients, maintaining routines, redirecting agitation, and providing a calm and safe environment.

Yes. We offer extended shifts including 12-hour day or night shifts and overnight stays for elderly patients who need continuous supervision, especially those at risk of falls, those with advanced dementia, or patients in palliative care stages.

For chronic conditions such as diabetes, hypertension, heart failure, COPD, or kidney disease, our nurses provide regular monitoring (blood pressure, blood sugar, oxygen saturation), medication management, lifestyle coaching, symptom tracking, and timely communication with the treating physician if any changes occur.

Absolutely. Medication mismanagement is a major risk for elderly patients. Our nurses organize medications, set up pill schedules, administer drugs at the correct times, monitor for side effects or interactions, and keep a clear medication log that can be shared with the family and doctor.

Yes. We offer compassionate palliative care focused on comfort, pain management, dignity, and emotional support for both the patient and the family. Our nurses work closely with the patient's physician to ensure appropriate symptom control and peaceful care in the final stages.

After surgery, our nurses can provide wound care and dressing changes, drain monitoring and management, pain assessment and medication administration, vital signs monitoring, infection surveillance, mobility assistance and early mobilization, catheter care, and dietary and recovery guidance — all in the comfort of your home.

Yes. We actively communicate with your surgeon or treating doctor. After each visit, we provide a detailed care report. If we observe anything concerning — unusual swelling, signs of infection, abnormal vitals — we contact the doctor immediately and follow their instructions.

Ideally, home nursing should begin the day you are discharged from the hospital. Many surgeons in Marrakech recommend arranging home nursing before the procedure so that care is seamless from hospital to home. Contact us before your surgery and we will have everything ready.

Yes. Marrakech is a popular destination for cosmetic and medical tourism. We provide post-operative nursing care for patients who have had rhinoplasty, facelifts, liposuction, breast surgery, dental procedures, and other cosmetic treatments. Our nurses ensure proper wound care, compression garment management, medication compliance, and recovery monitoring at your hotel or riad.

Absolutely. Getting sick far from home is stressful. We send a nurse to your hotel or riad quickly to assess your condition, provide nursing care, and if needed, coordinate with a local doctor for diagnosis and prescriptions. We handle everything so you can focus on feeling better.

Yes. We provide care wherever you are staying — hotels, riads, Airbnbs, villas, or guesthouses anywhere in Marrakech. Our nurses arrive discreetly with all necessary medical supplies.

Yes, this is one of our most requested services for tourists. Dehydration from heat, traveler's illness, or food poisoning can be treated effectively with IV hydration therapy. A nurse will come to your accommodation, and if a prescription is needed, we can arrange a doctor's consultation first.

We provide all documentation — detailed invoices, care reports, and nursing notes — that you may need to file a claim with your travel insurance provider upon returning home. We recommend keeping your insurance policy details accessible so we can include the necessary reference numbers.

Yes. Many of our clients are family members visiting from abroad who realize their parent or relative in Marrakech needs professional care. We can set up a care plan quickly, provide ongoing visits even after you leave, and send you regular updates on your loved one's condition.

Yes. If you are traveling to Marrakech for a medical procedure — cosmetic surgery, dental work, orthopedic surgery, fertility treatments, or other interventions — we provide pre-operative and post-operative nursing care at your accommodation. We coordinate with your clinic and surgeon for seamless continuity.

Doctors can refer patients who need home nursing follow-up after a consultation, procedure, or hospital discharge. We execute your prescribed care plan, administer treatments, monitor the patient, and send you structured reports. This extends your practice without burdening your schedule.

Always. Our nurses work under the medical directives of the treating physician. We administer only what is prescribed, follow specified protocols, and never modify a care plan without the doctor's approval. Your authority over your patient's treatment is fully respected.

After each visit, we prepare a care report that includes vitals recorded, treatments administered, wound status, patient observations, and any concerns. This report can be sent via email, WhatsApp, or through a secure channel of your preference. For urgent findings, we call immediately.

In most cases, yes, provided the treatment falls within the scope of nursing practice in Morocco and is supported by valid documentation. For international patients, we recommend having the foreign prescription validated or reissued by a local Moroccan physician to ensure full legal compliance.

Yes. We work with clinics, hospitals, and day-surgery centers in Marrakech to receive patients upon discharge. We can begin care the same day, ensuring no gap in monitoring, wound care, or medication administration. Clinics can contact us directly to set up a referral channel.

This is one of the most common situations we handle. We set up a care plan for your parent, assign a trusted nurse, begin visits according to your agreed schedule, and send you regular updates — including written reports and, if desired, photos or video calls — so you always know how your loved one is doing.

Yes. Transparency is central to our service. After each visit, you receive a care summary detailing vitals, treatments performed, the patient's mood and condition, any concerns, and recommendations. You can choose to receive updates via WhatsApp, email, or phone calls.

Absolutely. Care needs evolve. You can increase or decrease visit frequency, add new services, change schedules, or request a different nurse at any time. We adapt the care plan as your family member's condition changes.

This is very common, especially with elderly patients who value their independence. Our nurses are trained to be gentle, patient, and respectful. We start gradually, build trust through companionship, and let the patient feel in control. Most patients become comfortable and even look forward to their nurse's visits.

Every Sanad Care nurse is vetted through diploma verification, reference checks, and a personal interview. We assign nurses based on compatibility with the patient. You have full visibility through care reports and can contact us anytime with questions or concerns. Your family's safety is our absolute priority.

Yes. We regularly communicate with the patient's treating physicians in Marrakech. We share reports, flag any health changes, accompany patients to appointments if needed, and ensure prescriptions are followed correctly. You don't have to manage this from afar — we handle it.

Our nurses are trained in basic emergency response. If a life-threatening emergency occurs, the nurse will stabilize the patient to the extent possible, call emergency services (SAMU - 141), and immediately notify the family and treating doctor. We do not replace emergency medical services, but we ensure the patient is never alone in a crisis.

Yes. All our nurses have training in first aid, CPR, and basic life support. They can manage acute situations such as fainting, hypoglycemic episodes, falls, choking, or allergic reactions while emergency services are en route.

Yes. Our nurses arrive equipped with essential supplies including gloves, sterile dressings, antiseptics, syringes, a blood pressure monitor, a glucometer, a thermometer, and other tools relevant to the scheduled care. For specific medications or supplies prescribed to the patient, we will advise you on what to have available at home.

We follow strict hygiene and infection control protocols including hand sanitization, use of disposable gloves and masks, sterile technique for wound care and injections, proper disposal of medical waste (sharps containers, biohazard bags), and disinfection of equipment. Patient safety from infection is non-negotiable.

Absolutely. All patient information — medical history, treatment details, personal data — is treated with strict confidentiality. Our nurses follow professional secrecy obligations (secret médical) as required by Moroccan law and nursing ethics. Information is shared only with the patient, their authorized family contacts, and their treating physician.

Care reports are shared only with the patient (or their legal guardian), the designated family contact, and the referring/treating doctor — unless you explicitly authorize additional recipients. We do not share your information with any third party without your consent.

Yes. If you are the patient and you have specific privacy preferences — for example, certain details you do not want shared with family members — we will respect your wishes entirely. Patient autonomy and consent govern all our communications.

Currently, our primary service area is Marrakech and its surrounding region. This includes all neighborhoods within the city as well as areas along major routes (Route de l'Ourika, Route de Fès, Route d'Amizmiz, Palmeraie, etc.). We are exploring expansion to other Moroccan cities — contact us for updates.

Yes. We serve villas, farms, and residences on the outskirts of Marrakech. For locations significantly outside the urban area, a small travel surcharge may apply, which we communicate upfront before confirming your booking.

Yes. We are very familiar with navigating the Medina and regularly visit patients in riads and hotels within the old city. We coordinate arrival logistics so the nurse reaches you efficiently, even in areas inaccessible by car.